Security Officer II - Security

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Date: Aug 21, 2019

Location: Newport Beach, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

  • Under the direction of the Supervisor of Security Operations as well as direction from the Manager of Security & Parking, the Security Officers receive and transmit all incoming emergency and nonemergency telephone and radio messages to appropriate security personnel and other personnel for Hoag Hospital and its affiliates (the Organization).
  • Function as a resource regarding information for patients, visitors, and Organization personnel.
  • Conduct interior and exterior campus patrols to ensure a safe environment.
  • Submits clear and concise written reports to document all the essential details of events occurring on hospital-owned properties.
  • Routinely maintains composure under stressful conditions, setting an example for the staff.
  • Consistently serves as a role model for staff; monitoring their interaction with other organizational employees, patient, and guests.
  • Recognizes unsafe situations and takes immediate action to resolve the issues wherever possible, and reports the situation from a safe distance while dispatching Emergency responders when it is not safe to intervene.

 

 Essential Job Functions:

 

  • Escort patients, psych patients, employees, separated employees.
  • Funnels issues following chain of command to the on-duty Lead Officer.
  • Communicate effectively by radio; using proper radio etiquette, and conduct frequent radio checks to ensure serviceability at all times for officer safety.
  • Key Service requests to open locked doors or cut locks.
  • Lost & Found: managing the inventory, identifying owners, handling storage of patient belongings.
  • Campus Patrols including on foot and in vehicle.
  • Patrol the Emergency Department on a consistent basis.
  • Parking Enforcement daily, during special events, stall counts, employee & patient assistance.
  • Support the Pay-to-Park program by answering customer questions and concerns, appropriately issuing validations, and effectively utilizes logs to record information.
  • Code Responses: including but not limited to responding to elopements, keeping visual on patients running from care, may need to physically intervene, calling the police department, de-escalating combative scenarios, responding to suspicious packages, working with engineering to give the all clear on various alarms ranging from fire to radioactive alarms.
  • Appropriately assesses and implements the use of restraints when assisting with agitated, confused or disruptive patient behaviors.
  • Morgue: mortuary escorting, signing off on deliveries and releases, follow set procedures including the fetus, placenta, tissue procurement, organ donation, and cooler unit tracking.
  • Slip & Fall: taking notes and photos of the incident to document conditions such as lighting, taking statements of fall victim and any observers.
  • Preliminary field investigations.
  • Effectively provides detailed information to local Law Enforcement, Fire Department officials, and/or other emergency personnel, upon request from Security Officers on-scene.
  • Knowledge of campus layout to answer questions on campus directions.
  • Visitor check-in after hours.
  • Lockups: items such as nightly locking of various gates, areas, and re-opening in the morning.
  • Participate in safety drills, simulate lockdowns, testing panic and elevator call buttons.
  • Fire Watch: if a fire alarm goes offline to manually monitor affected area.
  • Equipment and alarm testing such as radios, doors, and elevators.
  •  Security Projects as assigned.
  • Helicopter: clearing landing pad, turning on lights, escorting passengers upon arrival and departure.
  • May require travel between various Hoag locations and its affiliates.
  • Maintains a working telephone number for efficient staff recall during Emergency conditions. 
  • Answers all incoming telephone calls and dispatches security personnel in an expedient and professional manner.
  • Security Camera Audits: submit tickets to Engineering or Vendor if a camera ceases functioning.
  • Effectively utilizes departmental databases to capture and record all Security calls for service and Emergency Responses that occur during the shift.
  • Demonstrated ability to navigate the Video Surveillance System for live and recorded video review in support of campus safety.
  • Effectively prioritizes calls for service and Emergency Responses to ensure the highest risk calls are handled in the most expedient manner possible.
  • Monitors and audits the serviceability of video surveillance equipment, recording devices, and other related equipment and supplies on a daily basis.
  • Immediately reports all equipment failures to the Security Supervisor or Security Manager for follow-up and repairs.
  • Maintains an understanding of the Hospital Command Structure for communications during an emergency or disaster.
  • Ensures accuracy of badge procedures for contractors. Security Officer III (in addition to the above):
  • Badge reprints and managing badge access requests.
  • Investigations: review any pertinent data such as footage, badge carder readers, and interviewing individuals involved in the incident (workplace violence, etc.), follow up on all reportable incidents, submit well-written, complete, and detailed Security Incident Reports prior to the end of the shift.
  •  Loss Prevention investigations.
  • Fill in as back up for the Security Officer Lead especially during weekends.
  • Recognizes the opportunity to solve a problem and make a process quality improvement (i.e., identifies opportunities and participates in improving the safety of patients and/or work processes, including participation in unit/department-based projects).
  • Anticipates potential problems and is proactive in the efforts to prevent them.
  • Consistently takes appropriate, effective, and creative steps towards problem resolution.
  • Seeks to understand the root cause of the problem by asking questions and gathering data.
  • Scheduling calls off particularly in the evening, acting as back up and filling in when needed.

 

Education, Training & Experience Required:

 

Required:

Security Officer I:

  • High School Diploma, or equivalent
  • A minimum of 6 months of healthcare experience in a security-related position or 1 year of relevant or equivalent experience. 

Security Officer II will have, in addition to the above:

  • Basic familiarity with standard law enforcement radio codes and radio etiquette.
  • A minimum of 1 year of healthcare experience in a security-related position or 2 years of relevant or equivalent experience. 

Security Officer III will have, in addition to the above:

  • A minimum of 2 years of healthcare security experience, preferably in a hospital environment.

 

Skills or Other Qualifications:

 

Required:

  • Ability to remain calm during highly stressful conditions and demonstrated the ability to coordinate/ dispatch security movements in an effective manner.
  • Demonstrates the ability to make sound judgments and decisions, based on limited information.
  • Ability to successfully complete written and electronic reports and logs without grammatical or spelling errors.
  • Willingly accommodates changes in workload within the department.
  •  Adapts to changes or unusual circumstances to promote cooperation and minimize disruption in the working environment.
  • Completes assignments on time with minimal disruption to peers or department.
  • Intermediate level competency of computer systems to include: Microsoft Word, Excel, Outlook, as well as other related Security programs and equipment.
  • Capable to work in a fast-paced environment; multi-tasking and prioritizing simultaneous calls for service to ensure the most critical events are handled in an efficient and expedient manner.
  • Displays independence in pursuing own personal and professional development as it pertains to enhancing performance outcomes within the Organization.

 

Preferred:

  • Officer Safety Training, Laws of Arrest, & Handcuffing. PC832.

 

License and Certifications Required:

 

  • Valid Bureau of Security and Investigative Services License: Security Guard or Proprietary Private Security Officer.
  • Successful completion of State and Federal Background Investigations.
  • Successfully completes a state and federal background check for access to the Child Care Center and Radiological Security Program.
  • Current California Driver's License.
  • Record must be free from convictions or any felony/misdemeanor involving moral turpitude and excessive traffic violations.

 

Preferred:

  • IAHSS (Basic, Supervisory, Intermediate), FEMA ISC 100 & 200, HAZWOPPER


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Engineer, Police, Security Guard, Security Officer, Security, Engineering

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