SCHEDULING SPECIALIST II - HHH HOME HEALTH

Salary Range: $22.9500 - $35.2700 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

The Clerical Coordinator II maintains clerical organization within the department. Ensures order entry is accurate and timely, including maintenance of all reports, chart forms, instructions in patient charts. Processes orders for tests, procedures and special requests accurately during downtime procedures. Ensures accurate and timely completion of forms to expedite patient care. Maintains and updates pertinent patient information on computer systems, EMR, communication venues and with appropriate departments in a timely manner. Routinely checks and orders supplies, following-up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable. Monitors electronic orders, processes orders (faxing, order entry), expedites STAT orders and notifies nurse.   Greets visitors. Directs ancillary staff for patient pick up. Is the “Go-To” resource for all physicians, NP’s, PA’s and RN’s. Completes the Census sheet each night at midnight. Answers the telephone/call light promptly and courteously, relaying messages in a timely manner to the appropriate care giver. Follows protocol and helps coordinate unit activities during emergency situations. Notifies nurses when physicians are making rounds on the unit. Ensures appropriate follow-up and resolution of computer equipment used for clinical documentation.  Ensures appropriate follow-up and resolution of issues and care. Has a thorough understanding of the challenges of their fellow clinicians in using EMR. Is proficient in navigating EMR. Ensures compliance with usage of the EMR system. Provides ongoing first-line support for workflow education/review, and trouble-shooting, to fellow clinicians even during non-activation times. Performs other duties as assigned. 

In addition, the Clerical Coordinator II trains and supports new hires and is utilized as an expert and assists others as a resource. Participates in Unit or Nursing Shared Governance Council meetings to improve patient experience.

Education and Experience: 

• High School Graduate or equivalent preferred
• Either 1 year of Clerical Coordinator experience or has attended at least 1 semester of Nursing School and remains in a nursing program. 
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems preferred • Ability to use advanced features of EMR and OnBase which are beyond the abilities of “normal” users required
• Must complete Preceptor class prior to hire/ promotion into position

Certifications Preferred: 

BLS – AHA Basic Life Support

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.