Receptionist/Scheduler - Heart & Valve Clinic

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Date: Aug 9, 2019

Location: Newport Beach, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

The Receptionist Scheduler will assist in the coordination and execution of patient scheduling, representing Hoag Hospital as the patient’s first point of contact. The Receptionist Scheduler will collaborate in the management and scheduling of cardiology appointments for the various departments of HVI facilitating communication between physicians, physician’s offices, other departments, patients and staff members.


Essential Functions:

  • Actively works with patient/physician/physician’s office/manager/staff members to facilitate the scheduling procedures for the different HVI departments.
  • Organizes the schedules to best utilize the department facilities and staffing.
  • Communicates effectively with team regarding changes in schedule, patient issues and physician office concerns.
  • Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
  • With changes, follows through with timely communication to all appropriate locations and individuals of patient location/assignment, schedule changes.
  • Provides information per request (i.e. patient reports, schedules) in a timely and accurate fashion.
  • Greets customers, assists patients with completion of required paperwork and answers department phone in a timely, helpful and friendly manner.
  • Ensures that patient charts have all the required paperwork prior to the patient’s procedure.
  • As directed by clinical staff, places orders for patient tests to be performed as needed during patient stay.
  • Assist clinical staff as needed with patients and family members.
  • Demonstrates the ability to organize and plan daily work with completion requirements.
  • Maintains patient confidentiality at all times.
  • Position may require working for various HVI departments as needed
  • Perform other duties as assigned.


Job Requirements:

  • High School diploma or equivalent combination of experience and education.
  • Minimum one (1) year business office experience, preferably within an ambulatory or acute healthcare system
  • Basic knowledge of medical terminology and anatomy.
  • Basic typing skills.
  • Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.

Job Preference(s):

  • Qualified bilingual or multilingual candidates.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Clinic, Cardiac, Medical, Scheduler, Healthcare, Administrative, Customer Service

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