Program Manager Quality / Performance Improvement

Salary Range: $55.4300 - $91.4300 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Responsible for establishing and continuing effective quality improvement efforts to achieve organizational performance goals and national top decile performance in clinical excellence. Quality improvements may be small or large scale and are in alignment with Hoag’s strategic goals for example, addressing 30-day readmissions and mortality reduction.  The Quality Improvement Manager may apply Lean, Six Sigma, and other quality improvement methodologies to deliver results. Coaches and trains teams in the utilization of improvement tools and implementation of improvements. Manages plans and develops guidelines, process measures, targets, and standards for monitoring and measuring results to deliver on goals. Interacts daily with leaders, to identify, define, and manage opportunities to improve quality while helping create a strategic approach to produce and establish extraordinary improvement. The Program Manager Quality Improvement collaborates to lead and organize efforts for continuous clinical improvement

Education and Experience

• Bachelor’s degree in Industrial Engineering, Business/Healthcare Administration, Life Sciences or equivalent Medical Foundation, Physician Practice or Health Plan related experience
• Advanced training or experience in performing statistical, financial and strategic analysis
• Five years experience in performance/process improvement projects including but not limited to Lean, Six Sigma methodologies
• Demonstrated performance improvement and process improvement skills and knowledge of methodologies such as Lean, Six Sigma, DMAIC, and PDCA
• Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio)        

Preferred:

• Master’s degree in Industrial Engineering, Business/Healthcare Administration, or Public Health
• Consulting experience
• Experience managing healthcare-related projects and familiarity with healthcare provider industry

Quality Management:

• Seven-years experience in performance/process improvement projects preferred. Master’s degree in Healthcare Administration or Public Health preferred.

Certifications Preferred

• Certifications in Lean and/or Six Sigma Methodology
• Project Management Professional (PMP) certification

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.