IT Pharmacy Informaticist

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Date: Jan 24, 2019

Location: Newport Beach, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

The Pharmacy Clinical Informaticist provides expertise to the Pharmacy and IT departments regarding medication dispensing, administration, and charging workflows utilizing the organization EHR and Pharmacy applications for inpatient, emergency department, and outpatient infusion areas (including chemo). This resource must be a pharmacist with clinical expertise working either as a pharmacy clinical informaticist or as a clinical pharmacist.


Essential Functions

  • Pharmacy Clinical Informatics (PCI) assists in promoting the understanding, integration, and application of information technology in healthcare Settings. The PCI acts as a liaison between clinical care and information technology, supporting other CI team members throughout the care continuum in the implementation, use and optimization of clinical technologies.
  • The PCI works closely with Providence Pharmacy Team (Willow and Beacon) to provide input into upcoming Epic changes and subsequent impact on clinicians and to help prioritize work for Epic optimization across the Providence Enterprise.
  • The PCI needs to attend Epic training and become Certified as a Willow analyst and be Credentialed to Train Willow end users.
  • The PCI supports various IT and Operational Teams in the use of standard processes, and services (e.g. workflow design) related to the design/development of training methodologies and approaches for designated end-user clinical applications and facilitates technical support when indicated.  This resource actively works under the direction of Clinical and IT leaders to drive high quality patient care through the use of technology, while balancing ease of use and adoption of assigned clinical applications including the Hoag EHR.
  • In partnership with CI and Clinical leaders, the PCI participates in the provision of clinical transformation tactics to support clinical effectiveness and efficiency applying advanced education and experience to effectively address complex clinical-technical challenges primarily in partnership with Pharmacy leaders and when necessary in other healthcare delivery environments. The PCI provides Informatics leadership in pharmacy workflow development, supports Electronic Health Record (EHR) training and competency validation to Hoag pharmacists and providers on medication ordering and dispensing and on occasion nursing for medication administration. This will include support of pharmacy and providers in their use of clinical technology and consultation to clinical leaders regarding impact of change in medication management to training methodologies, workflow, policies and protocols, and clinician adoption.
  • Consults with the EHR provider regarding any changes to EHR / Pharmacy Information Systems (PIS). Consults for the various interfaces among the pharmacy applications systems to ensure smooth data transitions. Examples could include Pyxis, Baxter, Swiss Log, etc.
  • Keeps current with information on new developments, techniques, and methods regarding pharmacy services, computer hardware and software.
  • The PCI offers a comprehensive understanding of clinical process and practice standards, patient flow and operational processes as it relates to medication dispensing and administration
  • The PCI is expected to demonstrate strong group facilitation skills in working with people, resources, and time to meet organizational and departmental goals and to meet budget.
  • The PCI must demonstrate strong verbal and written communication skills and be able to speak in front of an audience (including the ability to effectively communicate to clinicians) and is perceived as an expert in supporting and empowering clinical users particularly pharmacists and providers.
  • Collaborates with the department managers on EHR / PIS related issues and requests. Keeps manager and director of IT, and the pharmacy liaison informed when problems may interfere with work being completed on-time.
  • Performs job function in accordance with the department directions. Maintains detail log of work schedule.
  • Assists in the training of employees, and offers guidance, assistance and direction to less experienced personnel. Provides advice when appropriate, recognizing needs and directing activities to departmental advantage.
  • Uses initiative to resolve problems.
  • Participates in design activities at the local and regional level and workflow development at the local level of the EHR / PIS according to specification from EHR / PIS provider. As needed, conducts thorough testing of changes made to the EHR / PIS to ensure compatibility and accuracy.
  • May be asked to rotate in an on call support schedule.
  • Performs other duties when assigned.



  • Demonstrates competency in the clinician use of information systems; designs targeted training and remediation as necessary and evaluates effectiveness of interventions.
  • Effectively delivers training as needed which enables the successful adoption of clinical information systems into the patient care process.
  • Coaches and provides support for pharmacy team members and to members of the organizational clinical informatics team in gaining and maintaining competency in use of clinical information and communication systems.
  • Coaches and supports clinical informatics peers in developing informatics competency.
  • Facilitates the delivery of training knowledge consistent with and accurately reflecting standards of clinical technology use.
  • Develops communication regarding clinical technology changes, upgrades, and downtimes to clinical customers.


  • Partners with Medical, Nursing and Interdisciplinary operations to facilitate workflow analysis determining the expectations and gaps and develops training tools that support change.
  • Makes recommendations to their CI leader on procedures and innovation solutions   to improve efficient, reliable use of the clinical information systems.
  • Redesigns, tests, trains, and implements improvements to existing clinical information systems.
  • Supports local clinical governance processes.

Customer Service

  • Documents, evaluates and prioritizes clinical users’ requested system improvements and communicates prioritized requests to appropriate governance.
  • Is viewed as change agent, assisting customers with the dynamic nature of clinical information systems.
  • Participates in the reviews of the content of knowledge-based tools and ensures appropriate methodologies are followed and sustained.
  • Resolves complex customer issues.


  • Facilitates groups of diverse disciplines in collaborative activities by acting as a key liaison and facilitating cross-function communication.
  • Demonstrates effective interactions and positive interpersonal skills in dealing with others in order to maximize productivity and positive employee relations.
  • Partners with key informatics leaders and local or enterprise subject matter experts in relevant programs and services designing efficient integration of technology into patient care processes.
  • Participates in cross functional teams across the system to optimize resources, share expertise and improve programming across multiple disciplines.

Clinical Support

  • Promotes highest attainable quality in the use of clinical information systems.
  • Participates in local implementation of clinical information systems installation and upgrades. Activities include but are not limited to: redesign of workflows, reporting, and training.
  • Validates adherence to informatics standards and clinical workflows.
  • Serves as part of the clinical informatics team in proposing technology changes that support the clinical leadership strategy, goals and clinical standards.
  • Monitors customer satisfaction with the use of clinical information systems, and develops, delivers and measures interventions.
  • Stays current with regulatory standards, management and healthcare issues and trends, and legal implications.

Professional Development

  • Enhances professional growth and development through participation in educational programs, current literature, projects, meetings and workshops.
  • Frequently updates knowledge regarding health care trends, adult learning methodology and issues and actively seeks opportunities to apply this knowledge to practice.
  • Mentors peers in their Informatics related professional development.



Education, Training and Experience



  • Doctorate of Pharmacy (PharmD)
  • California Registered Pharmacist
  • 7+ years’ clinical experience in an acute care environment as a clinical pharmacist
  • Extensive experience with information systems
  • Previous Experience with Epic



  • Certified in Willow and or Beacon
  • Experience implementing Epic in an Acute Care Hospital
  • Credentialed as an Epic trainer for Willow and or Beacon


Skills or Other Qualifications


  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment
  • Able to coach and motivate others and mentor less experienced team members
  • Able to design specialized training programs for the clinical community
  • Advanced computer and training skills
  • Current CA driver’s license required for local travel



  • Experience with Pyxis, Pharmacy Automatic Dispensing using robotics (such as Swisslog), Baxter, and Alaris Pumps.
  • Ability to operate a variety of computer software and audio/visual equipment
  • Provide programs based on adult learning principles
  • Advance experience with Microsoft tools, inclduing Word, Excel and Visio





Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Law, Information Systems, Informatics, Testing, Employee Relations, Legal, Technology, Human Resources

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