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Department:  Business Services
Status:  Per Diem
Shift:  1st

Primary Duties and Responsibilities

The PBX Operator answers a multi-incoming computerized PBX system and directs calls to the appropriate extension, department, or individual. Responsible for monitoring and responding appropriately to medical emergency alarms, fire, and equipment failure.


Responsible for activating the various types of Emergency Codes in the Hospital (both Disaster/Emergency and Medical Emergency. Assists in transferring and connection of outgoing calls, operator-assistance calls, toll calls, and international calls for physicians, Hospital personnel, and patients.


Job Knowledge, Skills, and Competencies

  • Conflict Resolution 

    Manges conflict, disagreement and discord among and between staff and work units, while recognizing and addressing sensitivities and stakeholder needs. 

  • Diversity 

    Demonstrates ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives.

  • Technology and Equipment Skills 

    Maintains knowledge of technology, tools, equipment and other devices in work area. Demonstrates competence in technology skills required for the role, as well as ability to learn and master new skills. For clinical positions this includes equipment and devices pertinent to treatment, procedures and practice.

  • Interpersonal Skills 

    Listens to and understands what others are saying. Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation. Uses language to the situation. Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others. Makes favorable first impressions.

  • Job Knowledge 

    Demonstrates full knowledge and understanding of concepts and procedures needed to be successful in the role, including knowledge of applicable department, organization and external rules and regulations impacting day to day processes. For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit -based competency testing. 

  • Oral/Written Communication 

    Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.

  • Travel

    Position may require local travel between various Organization locations.


Education and Experience Required

  • High School Diploma, or equivalent; Working knowledge of Microsoft Office products, including Outlook, Word, and Excel
  • Preferred: Six months PBX experience in an acute hospital environment


License Required

  • Valid California driver’s license for those who are authorized to operate Hoag vehicles.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Communications, Medical, Marketing, Healthcare

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