Medical Assistant Lead -500 Superior Urgent Care

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Date: Jul 10, 2019

Location: Newport Beach, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

Under the direction of the Site Supervisor or Site Manager, the Medical Assistant and Lead for the Hoag Medical Group - HMTS performs a variety of back office and clerical duties in support of the patient care activities, ensuring even patient flow and continuous communication within HMG-HMTS, referring physician offices, and Organizational staff.
The Medical Assistant and Lead displays and practices a work-style that reflects the mission, vision and values of the Hoag Medical Foundation as well as Hoag Hospital. Participates in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance.

 

Essential Functions
 Greets and assists multiple patients, ensuring the promptness of their service:
o Utilizes positive verbal tone while speaking with patients/customers in person or on the telephone.
o Answers telephones, schedules appointments, and handles front-office responsibilities as needed.
 Under the guidance of the Site Supervisor or Site Manager the Medical Assistant will:
o Escorts patients to the exam room.
o Assists the RN by collecting recording and reporting patient specific data that includes: TPR, BP, RR and HR
o Collects and handles lab specimens as directed, according to protocol.
o Clarifies all directions so patient care is completed without delay or confusion.
o Promptly reports unusual observations or changes in patient condition/behavior.
o Assists physician with examinations and procedures and carries out orders as directed.
o Ensures patient care is delivered and the unit is maintained in accordance with professional regulatory standards.
 Coordinates patient flow and ensures care in a timely manner.
 Completes unit tasks such as cleaning exam areas, cleaning exam tables, instruments, emptying trash, and running errands.
 Restocks supplies in each treatment room, maintaining an appropriate par level. Notifies appropriate staff member when supplies are needed to be ordered.
 Prioritizes workload and completes all assignments in a timely manner.
 Demonstrate the knowledge and skills necessary to provide care appropriate population as outlined in the job description and competencies.
 Position may require local travel between various Organization locations. (Mileage compensation will be provided)
 Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends. (Compensation will be awarded per hours worked according to the wage and hour laws).
 Performs other duties as assigned.

 

Medical Assistant Lead
In addition to the above, the Medical Assistant Lead will be responsible for the following:
 Ensures smooth back office operations, enabling smooth process for all patients and visitors of HMG. Responsible for monitoring patient flow.
 Conducts and documents Department orientation of new employee within thirty (30) days of employment. Modifies orientation as necessary to meet the needs of the individual as well as the Department.
 Exercises authority appropriately, directing Back Office Assistant team members to accomplish priorities and goals of the Department; utilizes abilities and interests of staff to delegate duties and assign projects.
 Coordinates/participates in the interview and selection process of new Back Office Assistant team members.
 Under the direction of the Site Supervisor or Site Manager, coaches, counsels, and/or assists with progressive disciplinary process as needed in a timely manner according to policy to correct deficiencies/improve performance.
 Provides input for performance appraisals review prior to review date.
 Participates in organizing and conducting Back Office Assistant team meetings.
 Responsible for all back office supply ordering and coordination/tracking of inventory.
 Verification of All daily/weekly/monthly logs, including medication expirations dates.

 

Other requirements of the Medical Assistant and Lead:
 Position may require local travel between various Organization locations.
 Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.

 

Education, Training and Experience
Required:

Medical Assistant
 High school graduate or equivalent
 Graduate of Medical Assistant program or equivalent work experience
 Minimum one (1) year previous medical back-office experience, preferably within an acute healthcare system environment

 

Medical Assistant Lead
In addition to the above, the Medical Assistant Lead will have

 Minimum three (3) years Medical Assistant experience within an acute healthcare system environment.

 

Preferred:
 Associate or Bachelor’s degree in healthcare-related field

 

Skills or Other Qualifications
Required:

 Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
 Basic keyboarding skills at 35 WPM.
 Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
 Proven ability to interface with all customer levels (physicians, Organizational staff, insurance companies, patients and family members).
 Basic knowledge of medical terminology

 

Preferred:
 Qualified bilingual or multilingual candidates

 

License and Certifications
Required:

 BLS certification
Preferred:
 A Certified Medical Assistant or a valid current Limited Phlebotomy Certification.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Medical, Medical Technologist, Medical Assistant, Urgent Care, Law, Healthcare, Legal

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