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MANAGER RADIATION ONCOLOGY - ONCOLOGY ADMINISTRATION

Department:  Management
Status:  Full Time
Shift:  1st

The Manager of Radiation Oncology acts under the direction of the Executive Director to supervise and coordinate all operational activities of Radiation Oncology throughout the organization. Acts as the representative for the department in all administrative matters, including hospital committees and other liaison roles, as delegated by the Executive Director. The Manager of Radiation Oncology will develop departmental policy, operational and capital budgets, and radiation technical training and cross-training programs

 

Projects an image of professionalism in communication, appearance, and conduct. Supports the Radiation Oncology mission. Participates in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures. This knowledge may include the use of specialized instrumentation, Quality Control requirements, and preventive maintenance. Performs other duties as assigned.

 

Essential Functions:

 

Management and Supervision:

 

  • Responsible for the direct supervision and evaluation of the Technical, Clerical, and Support Staff, including hiring, disciplinary counseling, promotion, and termination.
  • Works in conjunction with the Chief Physicist to ensure proper procedures, financial matters and budgeting take place.
  • Ensure that all performance evaluations, in-service and continuing education records, and annual technical certification renewal documents are produced, delivered, and recorded in compliance with hospital policy and DNV standards for the areas supervised.
  • Conduct regular team meetings with departmental leaders and with the Radiation Oncology physicians to discuss general operational issues and communicate changes in policy and procedure; meet with these individuals 1:1 frequently to discuss specific operational challenges/opportunities.
  • Perform regular productivity audits; set standards and assure that department meets or beats budgeted levels/targets. Assure that the technical staff follows procedure to begin and end procedures in a timely way to assure accurate productivity and capital resource utilization management.
  • Work with team to develop performance improvement plan initiatives and demonstrate measurable results in operations, clinical care, and or fiscal results.
  • Assume responsibility for departmental budgeting (capital and operational). Responsibility includes: development of budgets, understanding the ability to budget appropriately and budgeting and assisting in the development of ROI for capital purchases.
  • Work with Executive Director to ensure the marketing and philanthropic plans and execution of these plans move the radiation oncology service forward.
  • Ensures the Irvine and Newport Beach departments act in concert with each other, providing excellent care at each facility while optimizing standardization.

 

Operations:

  • Assure adequate staffing for all areas of responsibility.
  • Regularly audit for Environment of Care (EOC) and (DNV) compliance.
  • Work with EVS and staff to assure that all areas are clean, unobstructed, and well maintained.
  • Inform the Executive Director of any new procedures or supply items being considered for use by the radiation oncology group.
  •  In cooperation with the Radiation Oncology Physician Leadership, assure that all radiation protocols are up to date and standardized across the department.
  • Work with Executive Director and Chief Physicist to ensure integration between technical and physics staff and to ensure operations of the department are optimized.
  • As needed, make recommendations to the Executive Director with respect to staff reductions or additions to staff for the department. Requests will be supported by statistical data (volume changes, productivity levels vs. benchmarks, etc.).
  • In collaboration with the Executive Director, plan for appropriate capital equipment selection, acquisition, and installation. Make needed operational adjustments in cooperation with REFCO project managers on capital construction projects.

 

Regulatory Compliance:

  • Keep all operational areas in a constant state of readiness for DNV inspection. Conduct regular department-based educational sessions to keep staff informed and up to date on regulatory requirements.
  • Assure that all staff attends hospital-wide educational sessions and complete Housewide Mandatory training and testing as required.
  • Promote a safe work and patient environment. Assure that unsafe or malfunctioning equipment is taken out of service and replaced or repaired promptly.
  • Act as the departmental contact for general inspections by DHS, DNV, CDPH, and all other licensing agencies.

 

Physician Relations/Customer Service:

  • Maintain congenial, open relationships with all members of the medical staff. Respond to service issues and concerns in a timely fashion and take suggestions under advisement. Collaborate with the Medical Manager in addressing medical quality issues and resolving customer service challenges.
  • Coach staff to contact yourself immediately with "real-time" patient complaints. If at all possible, go to meet with the patient face to face to resolve issues.
  • Meets with the physician Chief of Service for the Radiation Oncologists concerning general and individual behavioral issues with staff and patients.
  • Systematically review the periodic hospital Patient Satisfaction data and take action to fix systematic causes of patient dissatisfaction. Develop long-term plans for improving patient service and satisfaction scores.
  • With Executive Director and Manager of Marketing for Oncology service line, develop an annual marketing plan. Participate in planned marketing activities as required.

 

Financial:

  • Will develop the annual operating budgets for the areas of responsibility.
  • Is expected to use resources wisely, to minimize expense and manage inventories.
  • Is expected to be proactive in seeking opportunities for supply expense reduction, either through process improvement or the adoption of less expensive but satisfactory alternative supply items.

 

Clinical Care:

  • Ensure that quality patient care is delivered to all patients on a 24-hour basis, and the unit is maintained in accordance with professional and regulatory standards and the philosophy and goals of Hoag.

 

Perform other duties as assigned.

 

Education, Training, and Experience:

 

Required:

  • • Bachelors Degree in Healthcare Administration or equivalent experience is required.
  • Must have a minimum of eight (8) years experience as a Radiation Therapist
  • Must have five (5) years of progressive management experience.
  • Experienced in all technical phases of the Radiation Oncology Department.
  • Must possess excellent communication skills.

 

Preferred:

  • Ten (10) years experience as a Radiation Therapist
  • Eight (8) years progressive management experience.

 

Skills or Other Qualifications:

 

Required:

  • Strong interpersonal and communication skills are required.
  • The strong knowledge base of responsibilities and essential functions Physicists and Dosimetrists perform.
  • Deep knowledge of IT systems (for billing, coding, sequencing).
  • Extensive knowledge of revenue cycle management for radiation oncology.
  • Strong critical thinking skills with the ability to multi-task.
  • Familiar with the following equipment: HDR, IORT, IMRT, CyberKnife, and Gamma Knife.
  • Broad scope knowledge of regulator and safety requirements for Radiation Oncology.
  • Constant technical and operational change is inherent in the Radiation Oncology business at Hoag. This requires a high level of flexibility, adaptability, and mature judgment on the part of radiation oncology management. Perforce, the Manager of Radiation Oncology will be drawn into unanticipated activities and deeply involved in a myriad of unscheduled, non-routine projects and performance improvement efforts. The Manager of Radiation Oncology is expected to have the capability and flexibility to successfully incorporate these activities into the daily workload.
  • Demonstrates effective communication, interpersonal skills, organizational ability, knowledge of proper body mechanics, safety measures and infection control, ability to follow instructions, knowledge of section-specific test information, and instrumentation may be required.

 

Preferred:

  • N/A

 

License and Certifications:

 

Required:

Preferred:

  • Certified Radiologic Technologist (CRT)
  • American Registry of Radiologic Technologists (ARRT-R).

 

Position Supervises Radiation Therapists, Lead nurse, and Supervisor of Administrative Support.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Oncology, Radiation Oncology, Medical, Clerical, Law, Healthcare, Administrative, Legal

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