LAWSON APPLICATIONS ANALYST III - IT BUSINESS SYSTEMS

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Date: Feb 13, 2018

Location: Newport Beach, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

The Lawson Applications Analyst is responsible for designing, configuring, testing, implementing and supporting Hoag’s Lawson/Infor 10 enterprise resource planning (ERP) system.  

 

Required Experience (5+ years):

  • Senior level experience in the Lawson/Infor Supply Chain and Mobile Supply Chain modules
  • Mobile device management (i.e. SOTI MobiControl)
  • EDI (i.e. GHX)
  • Crystal Reports and SQL 
  • Supply chain vendor integration (i.e. Qsight, Implant Purchase Management)
  • Lawson Smart Office
  • Lawson IBI
  • Lawson IPA
  • Familiar with Lawson Security (ISA/LSA)

 

Essential Functions:

  • Collaborates with key stakeholders, end users and other members of the business, patient care and Information Technology teams to optimize system configuration, function and access.
  • Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities.
  • Works together with business advisory groups to provide system solutions that support and enhance the adoption of the electronic medical record and its supporting components.
  • Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of Hoag.
  • Addresses system concerns for the end-users.
  • Troubleshoots and resolves application errors and other system issues.
  • Identifies system enhancement requests and works with the team to communicate them to the vendor.
  • Tests the system, including any configurations, customizations and new releases, prior to production implementation.
  • Works with end-users and the reporting team to assist with the design and testing of system reports.
  • Communicates system changes to the end users and training staff.
  • Participates as a team member in various enterprise projects.
  • Prepares for and participates in system design, validation and/or remediation sessions.
  • Position may require local travel between various Hoag locations and its affiliates.
  • Position may require participation in 24/7 department on-call program. On-call employees are required to carry a department issued phone or pager, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1 ½ hours of being called or paged to respond.
  • Actively leads and takes ownership for the build and maintenance of system dictionaries, profiles, tables and other configuration points.
  • Troubleshoots and resolves highly complex application errors and other system issues
  • Responsible for addressing a high volume of system-related activities in a timely fashion while consistently maintaining a high level of quality and customer satisfaction.
  • Leads small to medium-sized projects.
  • Understands data flow to/from other systems and works with the Application Integration team to help resolve data integration issues.
  • Manages system concerns for the end-users.
  • Ability to represent customer needs in a complex multi departmental setting to then be able to offer focused solutions that take all angles into consideration
  • Primary ownership for the build and maintenance of highly complex system dictionaries, profiles, tables and other configuration points.
  • Independently resolves the most complex, multi-function application errors and system issues
  • Manages system enhancement requests directly with the vendor and various IT Technical teams
  • Leads and/or facilitates system design, validation and/or remediation sessions.
  • Leads large projects and functions as a subject matter expert on complex, cross-functional projects.
  • Advanced understanding of how the assigned application(s) impacts or is impacted by other systems throughout the Hoag application architecture and works directly with the Application Integration team to resolve complex data integration issues.
  • Performs other duties as assigned.

 

Education, Training and Experience: 

Required

Applications Analyst I:

  • Experience and/or training with healthcare information systems and terminology

Applications Analyst II:

In addition to the above, the Applications Analyst II will have:

  • Minimum of two (2) years experience with the application, module or equivalent system as assigned
  • Advanced knowledge of the assigned application in at least one functional area (e.g. orders, materials management, etc.)
  • Ability to assist junior staff with completion of assigned tasks.

Applications Analyst III:

In addition to the above, the Applications Analyst III will have:

  • Minimum five (5) years experience with the application, module or equivalent system as assigned
  • Advanced knowledge of the assigned application in multiple functional areas
  • Expert knowledge of the assigned application in at least one functional area
  • Ability to mentor junior application analysts

Lead:

In addition to the above, the Applications Analyst Lead will have:

  • Ability to supervise other applications analysts
  • Minimum one (1) year experience managing medium to large projects

Preferred

All Levels:

  • Bachelor’s Degree in Computer Science, Information Systems or related field.
  • Two (2) or more years experience with the application, module or equivalent system as assigned
  • Two (2) or more years experience working in a Health Care Application Services department, preferably within an acute care environment

 

 

 

Skills or Other Qualifications: 

Required

Applications Analyst I and II

  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
  • Proficient with Microsoft office tools, including Word, Excel, PowerPoint and Visio

Applications Analyst III and Lead

In addition to the above, the Applications Analyst III and Lead should have:

  • Possesses logical structured thinking abilities and can develop sound business cases to support planning and critical decision making
  • Advanced presentation and facilitation skills

Preferred

All Levels:

  • Advanced experience with Microsoft office tools, including Word, Excel, PowerPoint and Visio.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Systems Analyst, Developer, Information Systems, Supply, Computer Science, Technology, Operations

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