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Department:  Business Services
Status:  Full Time
Shift:  1st

Job Summary

The Applications Analyst is responsible for configuring, testing, implementing and supporting the clinical, financial, administrative, and/or other healthcare information systems used for the delivery of patient care and/or other supporting functions of the organization. Oversees practices and processes to ensure integrity, safety and availability of all data and applications as part of the organization’s systems, supporting the goals and objectives of the customer as well as business needs of Hoag. Key functions include:

  • Collaborates with key stakeholders, end users and other members of the business teams to optimize system configuration, function and access.
  • Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities.
  • Responsible for the build and maintenance of various system dictionaries, profiles, tables and other configuration points.
  • Acts as primary first point of contact for ad-hoc reporting, recurring dashboards and data analysis
  • Identifies system enhancement requests and works with the team to communicate them to the vendor as applicable
  • Tests the system, including any configurations, customizations and new releases, prior to production implementation. Works with end-users to assist with the design and testing of system reports and communicate changes to end users and other staff as applicable
  • Participates as a team member in various projects
  • Prepares for and participates in system design, validation and/or remediation sessions


Job Knowledge, Skills, and Competencies

Data Analysis – Identifies, evaluates, interprets and organizes data so that it can be used for business decisions.  Can sort through data to identify patterns and establish relationships.


Diversity – Demonstrates ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives.


Technology & Equipment Skills – Maintains knowledge of technology, tools, equipment and other devices in work area.  Demonstrates competence in technology skills required for the role, as well as ability to learn and master new skills. For clinical position this includes equipment and devices pertinent to treatment, procedures and practice.


Initiative – Demonstrates energy, aptitude and motivation in taking on activities relating to personal and work objectives.  Is a self-starter.


Job Knowledge – Demonstrates full knowledge and understanding of concepts and procedures needed to be successful in the role, including knowledge of applicable department, organization and external rules and regulations impacting day to day processes. For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit-based competency testing.

Interpersonal Skills - Listens to and understands what others are saying. Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation. Uses vocabulary and grammar appropriate to the situation. Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others. Makes favorable first impressions.


Oral/Written Communication - Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.


Travel – Position may require local travel between various Organization locations.


Work Organization – Effectively organizes tasks, assignments, resources and projects; prioritize and shape activities to meet objectives.


Organization Behavioral Competencies

Trust & Accountability

Demonstrates honest and ethical behavior.  Takes responsibility for both words and actions.  Acts with integrity.  Maintains patient confidentiality.

Business Acumen

Uses resources, equipment and finances appropriately.  Demonstrates the functional and technical skills to do the job effectively.  Willing and actively shares his/her knowledge with others.  Accepts changes and adapts to new situations and responsibilities. 


Delivers superior customer service consistent with the Hoag Experience.   Displays a professional image.  Demonstrates tact, diplomacy and understanding when dealing with difficult situations.  Listens and asks questions to understand patient and customer needs.  Builds relationships with internal customers and

employees.  Admits mistakes and takes service recovery to steps to ensure any issues or problems are quickly addressed.  Ensures that all information and services provided are safe, accurate, and available in a timely manner and meet regulatory requirements.


Brings forth creative ideas (one’s own or others) to address patient, physician, customer, and community needs.  Looks for creative or new ways to improve efficiencies and reduce costs.  Adopts new processes, techniques and methods.  Stays current with technologies and advances in his/her area, department and/or field.


Education and Experience

Minimum of one (1) years’ experience and/or training with application, module or equivalent systems of assigned functional area.


Bachelor’s Degree in Computer Science, Information Systems or equivalent experience in a related field. Two (2) or more years’ experience with the application, module or equivalent system as assigned.

Two (2) or more years’ experience working in a Health Care department, preferably within an acute care environment.

Proficient with Microsoft office tools, including Word, Excel, PowerPoint, Visio, and Project

Strong written and verbal communication skills; experience collaborating on project teams, managing relationships with clients, and presenting to audiences a plus



All areas:

Current CA driver’s license for local travel



Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Information Systems, Law, HR, Computer Science, Patient Care, Technology, Legal, Human Resources, Healthcare

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