FDN MANAGER STEWARDSHIP

Salary Range: $30.7600 - $50.7600 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

The Stewardship Manager is responsible for assisting the donor stewardship team with developing, executing, and evaluating comprehensive, personalized donor stewardship plans and experiences designed to inspire donors at all levels to Hoag. The Stewardship Manager has ownership of assigned projects that occur on both an ongoing and annual basis, as well as responsibility to develop and drive individual/one-off experiences that move donors along the philanthropic continuum from engagement to donation to stewardship. Reporting to the Director of Donor Stewardship, the Manager operates with a high degree of strategic thinking, organization, attention to detail, sophistication, and creativity.

Essential Functions:

• Manage donor acknowledgments, engagement, and reporting initiatives to communicate with donors about the impact of their gifts, create compelling touchpoints, and enhance donor retention.
• Partner closely with development officers to become a subject matter expert in their fundraising areas. Lead strategy meetings to align on priorities, brainstorm donor strategies, and identify opportunities for meaningful stewardship.
• Create personalized and memorable moments to celebrate donors through gifting experiences with a thoughtful, fresh and stylized approach.
• Plan and execute stewardship events in collaboration with the Events team and other stakeholders, ensuring exceptional experiences and consistent messaging about the impact of gifts and fundraising priorities.
• Drive workflow efficiencies and enhance internal processes by proactively managing projects and fostering clear, effective communication with colleagues and stakeholders.
• Maintain active partnerships with internal and external constituents, Hoag colleagues and other stakeholders. Work closely with vendors such as printers, curated gifting vendors, photographers, and proofreaders.
• Work in tandem with the Marketing and Communications Team to drive donor-centric projects forward.
• Provide outstanding customer-service.
• Develop and implement personalized, relationship-based plans to steward prospects and donors thoughtfully and effectively.
• Track, evaluate, and report on all stewardship activities and their effectiveness using Salesforce, the Foundation’s donor management software.

Desired Qualifications

Demonstrated success in managing complex programs and projects which require multi-tasking; experience with a project management platform is a plus. Basic design and presentation creation skills, as well as experience in planning and/or supporting events, are preferred.

Required Skills and Experience

Bachelor’s degree or higher.

At least 3 year’s experience working for a fundraising organization or nonprofit; large university-related medical center or health care organization is a plus.

Genuine interest in inspiring, informing, and engaging donors, and developing and maintaining donor relationships. 

Experience in the customer service industry with demonstrated ability to deliver exemplary customer service to a wide variety and level of constituents. 

Outstanding written and oral communication skills. 

Analytical and problem-solving skills; familiarity with data and database management, including using query and reporting tools a plus. 

Highly motivated and goal-oriented self-starter, able to work independently and as part of team. 

Strong sense of professional ethics with demonstrated high-level of personal integrity, discretion and diplomacy. 

Must demonstrate attention to detail, speed, and accuracy while managing multiple projects from concept to completion, setting priorities, and providing thorough follow-up with minimal supervision in a dynamic and ever-changing environment. 

Successful track record of navigating in a complex organizational environment, thinking clearly and remaining calm to resolve problems using creativity and good judgment. Must have polished and professional interpersonal skills and be capable of interacting successfully with leadership, development officers, donors, physicians, administrators, and other key stakeholders.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.