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Date: Jun 10, 2017

Location: Newport Beach, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

The Clinical Nurse Navigator II is a registered nurse responsible for the coordination of care across the continuum for patients with complex, integration sensitive diagnoses. The navigator may coordinate care from time of diagnosis through end of life. Educates patient and family/significant other on the hospital experience including pre-admission and post discharge planning; implements, coordinates, monitors and evaluates care options, services and resources. Links family/patient to appropriate resources as needed.


 Essential Functions

Clinical Coordination of Patient Care

 Collaborates with members of the orthopedic team to provide seamless care to the patient from admission through discharge.

 Develops and maintains key relationships with the medical groups, physicians, staff and the community through educational events, organization sponsored events.

 Educates and mentors staff, physicians, and the community as well as patients and their caregivers regarding services.

 Develops and captures and analyzes outcomes to evaluate effectiveness of and improve patient care and satisfaction.

 Collaborates with ancillary departments to facilitate access to community based resources.

 Under direction of the physician/team, uses evidenced-based best practices in the development of pathways, protocols and quality metrics for use in the clinical delivery of care and the education of staff.

 Under direction of the physician/healthcare provider (HCP), implements chronic care management care plan to assure optimal quality of life outcomes.

 Using Evidenced Based Practice, implements chronic care management plan to assure optimal quality of life outcomes.

 Designs and evaluates innovative educational programs and tools for patients, families and staff.


Patient & Staff Education

 Assists patient/family in understanding their diagnosis, treatment options and resources available.

 Assists with the design of educational tools and programs for patients, families and groups.

 Assists with the education of staff members utilizing standardized protocols in consensus with national guidelines.

 Functions as an expert clinical and mentor for staff.

 Educates staff members by developing standardized protocols in consensus with national guidelines.



 Assists the health care team in quality metrics, by gathering data.

 Assists in tracking data, outcomes and supporting strategic and performance improvement activities.

 Actively participates in clinical trials by assisting the clinical research team to identify patients who meet enrollment criteria.

 Accountable for identifying quality metrics, gathering data and analyzing outcomes, makes PDCA improvements as needed.

 Uses LEAN principles to streamline care across the continuum, being mindful of cost and quality outcomes.

 Monitors program performance against Hoag and nationally recognized benchmark metrics and suggests changes for improvement.


Community & Physician Outreach

 Leads support groups and monitors outcomes, e.g. patient satisfaction, compliance with treatment regimen and loyalty.

 Educates referring HCP and facilities on available services.


Clinical Care: Ensure that quality patient care is delivered to all patients on a 24-hour basis, and the unit is maintained in accordance with professional and regulatory standards and the philosophy and goals of Hoag.

 Perform other duties as assigned.



Education, Training and Experience

Required: Current Registered Nurse (RN) license to practice in the state of California. Must have one of the following:  Master’s degree in a related specialty to Nurse Navigator II Role or CNS or Nurse Practitioner.

Preferred: Prior Orthopedic Navigator Experience; minimum of 3 years of experience in area of specialty.


Skills or Other Qualifications

Required: Demonstrates effective communication, interpersonal skills, organizational ability, time management, knowledge of proper body mechanics, safety measures and infection control, ability to follow instructions, complies with regulatory guidelines and rules, positive, can-do, pro-active attitude. Current experience in the orthopedic arena or hospital based care. Familiar with community resources and hospital processes, structure and function. Strong knowledge of body systems and physiology. Detail oriented, strong documentation skills, clinically astute. Comfortable with technology and innovation.

Preferred: Must have critical thinking skills, be able to problem solve independently, work well in a team environment. Strong written and verbal communication skills. Competent in Microsoft Office.


License and Certifications

Required: Current license as a Registered Nurse (RN), in good standing, within the State of California

Preferred: Orthopedic Certified Nurse (OCN); BLS Certification

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Law, Compliance, Legal, Research

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