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Department:  Business Services
Status:  Full Time
Shift:  1st

Primary Duties and Responsibilities

The Representative IV is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but is not limited to: registration, scheduling, verification of insurance, collection of patient payments, the patient experience and communicating with internal departments. The Representative IV is proficient in the application and systems that may include but not limited to: Affinity, Passport, Chartmaxx, EPIC and/or other supporting information systems. 

Manages room/bed placement for patients admitted through the ER, direct admits, transfers, book admits, and surgery cases. Performs the Bed Board Specialist essential functions at least 85% of the time. Facilitates transfers from other hospitals to bring patients in-network, HLOC, family/patient requests, continuity of care, etc. The Representative IV has extensive knowledge in all roles of registration for the area they support. Responds appropriately to inquiries and complaints. Troubleshoots and problem solves independently as situations occur. Ensures Front Office equipment functions properly, placing services calls when required. Performs audits of hospital accounts for insurance quality.

Provides feedback to leadership regarding opportunities and goals for the department. Volunteers and assists leadership in special projects. Acts as a resource and provides guidance to new employees, offering assistance and direction to less experienced team members.




Job Knowledge, Skills, and Competencies

  • Diversity 

    Demonstrates ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives.

  • Technology & Equipment Skills 

    Maintains knowledge of technology, tools, equipment and other devices in work area. Demonstrates competence in technology skills required for the role, as well as ability to learn and master new skills. For clinical positions this includes equipment and devices pertinent to treatment, procedures and practice.

  • Interpersonal Skills

    Listens to and understands what others are saying. Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation. Uses language to the situation. Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others. Makes favorable first impressions.

  • Job Knowledge 

    Demonstrates full knowledge and understanding of concepts and procedures needed to be successful in the role, including knowledge of applicable department, organization and external rules and regulations impacting day to day processes. For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit -based competency testing. 

  • Oral/Written Communication 

    Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.

  • Travel

    Position may require local travel between various Organization locations.


Education and Experience

  • High School diploma or equivalent required.
  • Minimum one (1) year clerical experience, medical terminology, including filing, computer skills and basic telephone skills required.
  • Minimum one (2) years medical front office experience, preferably within an acute healthcare system environment required.
  • High level of computer keyboarding skills for data input required. 
  • Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel required. 


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Medical, Clerical, EMR, Information Systems, Healthcare, Administrative, Technology

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