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Date: Jan 19, 2019

Location: Irvine, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

Per Diem, 2nd and/or 3rd shift: 


Security Officer II: 


Under the direction of the Security Manager, receives and transmits all incoming emergency and non-emergency telephone and radio messages to appropriate security personnel and other personnel for Hoag Hospital and its affiliates (the Organization). Functions as a resource regarding information for patients, visitors, and Organization personnel. Conducts interior/ exterior campus patrols to ensure a safe environment. Submits clear and concise written reports to document all the essential details of events occurring on hospital owned properties.

Displays and practices a work-style that reflects the mission, vision, and values of the Security Department and the Organization. Participates in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance.


Essential Functions:

• Responds to all Emergency Codes and assures proper data is collected and reported in a timely manner.
• Recognizes unsafe situations and takes immediate action to resolve the issues wherever possible, and reports the situation from a safe distance while dispatching Emergency responders when it is not safe to intervene.
• Conducts final release and mortuary escorts in accordance to defined Security Procedures.
• Appropriately assesses and implements the use of restraints when assisting with agitated, confused or disruptive patient behaviors.
• Demonstrate the proper handling and storage of patient belongings, valuables, and Lost & Found items, per the Security Department Procedures.
• Demonstrates proper understanding of parking and traffic control per the Security Department Procedures.
• Investigates, reports, and follows-up on all reportable incidents that occur and/ or pertain to departmental calls for service in a thorough and timely manner.
• Submits well-written, complete, and detailed Security Incident Reports prior to the end of the shift.
• Utilizes various departmental and organizational resources appropriately to ensure the effectiveness of stored records for later recall.
• Maintains valid licensures and certifications required of the position.
• Successfully completes a state and federal background check for access to the Child Care Center and Radiological Security Program.


Career Development:

• Demonstrates independence in pursuing own personal and professional development as it pertains to enhancing performance outcomes within the Organization.

Handling Stressful Conditions:

• Routinely maintains composure under stressful conditions, setting an example for the staff. Consistently serves as a role model for staff; monitoring their interaction with other Organizational employees, patients and guests.


Problem Solving:

• Demonstrates the ability to resolve problems by going to the correct source (other Security Officers, Security Officer Lead or Security Manager).
• Demonstrated problem solving ability based on organizational and departmental policies and procedures, or verbal consultation with the Security Leadership team.
• Keeps the Security Manager informed of problems and/ or events as they occur.

Reliability & Flexibility:

• Willingly accommodates changes in workload within the department. Adapts to changes or unusual circumstances to promote cooperation and minimize disruption to working environment.
• Demonstrates the ability to complete assignments on time with minimal disruption to peers or department.
• Position may require travel between various Hoag locations and its affiliates.
• Maintains a working telephone number for efficient staff recall during Emergency conditions and ensures that departmental leadership is advised of any changes.


Education, Training and Experience requirements: 


• High School Diploma, or equivalent
• Valid Bureau of Security and Investigative Services License: Security Guard or Proprietary Private Security Officer.
• Successful completion of State and Federal Background Investigations.
• Ability to successfully complete written and electronic reports and logs without grammatical or spelling errors.


Skills or Other Qualifications:




• Current California Driver's License
• Record must be free from convictions or any felony/misdemeanor involving moral turpitude and excessive traffic violations.
• Successful completion of State and Federal Background Investigations.
• Working knowledge of Microsoft Office; including Word, Excel and PowerPoint.
• Ability to work independently and make sound judgements during stressful circumstances

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Security Guard, Security Officer, QC, Instrumentation, Security, Quality, Engineering

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