Front Office Assistant III - Woodbury Family Medicine

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Date: May 25, 2019

Location: Irvine, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

Do you have the capacity to handle the administrative and clerical needs of a busy hospital clinic? Are you highly organized, detail oriented, and skilled at handling patient intake and various other administrative protocols? Are you ready to support a driven medical team and the patients they care for? If you said yes, keep reading – we may have the perfect opportunity for you.


As a Front Office Assistant for Hoag Medical Group (HMG), you will work in partnership with physicians and nurses as they deliver direct outpatient care to our customers. Being a valuable member of the team at HMG, means joining a group of professionals dedicated to serving our community by engaging in research and education, implementing innovative technologies, and using evidence-based best practices as a standard of care.


Inside HMG

With a dedication to excellence, innovation, compassion and integrity of patient care, HMG is a multispecialty physician group aligned with Hoag Hospital. Our Mission is to improve our patient's health by providing them with a personalized healthcare experience, delivered with compassion and respect.

HMG specializes in Internal Medicine, Family Medicine, Pediatrics, Geriatrics, Rheumatology, Allergy and Immunology, Endocrinology, Sports Medicine, HIV Medicine and Diabetes. Our patients benefit from same-day appointments and extended hours, along with access to Hoag Urgent Care and our highly skilled Care Management team.

Under the direction of the Site Supervisor (Manager), you’ll perform a variety of clerical duties and front office operations. It will be your responsibility to ensure a well-paced patient flow and manage continuous communication with HMG-HMTS co-workers. You’ll need to be proficient in All Scripts and IDX information systems and able to schedule appointments for HMT-HMTS physicians.


Other duties may include:

  • Facilitating the registration and scheduling process for patients presenting to HMG-HMTS.
  • Greeting visitors promptly and courteously and directing and assisting patients when needed.
  • Answering phones; consistently providing timely and accurate information to patients, physicians, organization personnel, and the public sector.
  • Collecting required information from patients as requested by the Center physician, including: co-pays and any past due balances.
  • Enter arriving patient information into IDX to communicate when the patient process is complete.
  • Compiling patient information and ensuring that all patient forms are completed.
  • Supporting all administrative functions for HMG-HMTS, including recordkeeping and correspondence.
  • Accurately processing and documenting payments, providing patients with a receipt, and balancing the cash log at the end of each day.
  • Determining total charges for a patient's visit and calculating their financial responsibility per established guidelines.


HMG employees consistently maintain a high standard of professional communication, appearance and conduct. They’re driven to excel in patient care, and they’re deeply passionate about their work. To that end, we’ll expect you to participate in our continuous quality improvement process and maintain a thorough knowledge of departmental and hospital standards, policies and procedures.

We’re keen on following safety measures and infection control protocols, being attentive to details, and having intimate knowledge of the populations we serve.


Hoag is the Place to Be

We believe that when you join HMG, you become part of a family. We’re deeply committed to giving back to those who help us serve our community, making your ongoing growth and development our priority. In addition to Pay for Performance salary increases, and sponsored training opportunities, HMG employees enjoy:

  • Competitive 401 (k) program with matching contributions
  • Generous Paid Time Off (PTO)
  • Tuition Reimbursement
  • Excellent Medical, Dental and Vision coverage


We look for passion, an ownership mentality, and out-of-the box thinking. If this is you and HMG sounds like home, please apply. A member our Talent Acquisition Team will contact you if they want to know more.



  • High School Diploma or equivalent.
  • Minimum one (1) year clerical experience, including filing, use of calculator and basic telephone skills.
  • Basic knowledge of Microsoft Office Suite products, including Outlook, Word and Excel.
  • Excellent communication skills, customer focused, excellent attention to detail, able to prioritize tasks and meet deadlines, strong interpersonal skills, able to work in a team environment.



  • One (1) year medical front office experience, preferably within an acute healthcare system environment.
  • Knowledge of registration and order entry systems.
  • Knowledge of medical terminology.


There’s no Place Like Hoag

Along with the St. Joseph Hoag Health Network, Hoag Medical Group plays an important part in providing quality health care services throughout Orange County, California. Consisting of 11 urgent care centers, 8 health centers, and over 1,500 physician partnerships, HMG’s vision is to become the trusted provider of personalized health care, delivered in a way that makes life better for everyone...but we can’t do it without you.


To learn more about us and see our culture in action, check out this video on YouTube.



  • Job ID #: 48497
  • Type: Full-Time
  • Shift: 1st


Join the conversation and follow us on TwitterInstagram and LinkedIn @hoagcareers.

Hoag is an equal opportunity employer.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Geriatric, Immunology, Endocrinology, Administrative Assistant, Medical, Healthcare, Administrative

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