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Department:  Nursing Support
Status:  Per Diem
Shift:  1st

Job Summary

The Clerical Coordinator will maintain clerical organization within the unit and creating a Patient-Centered Care environment using the Own It Declarations. The Clerical Coordinator monitors electronic orders for STAT, asap orders, verified orders, and provides follow-up, notifications as needed. The Birthing Suites Clerical Coordinator supports the Single Room Maternity Care and Family-Centered Maternity Care models, providing care in accordance with the family-centered mission and philosophy.


Job Specific Essential Functions

Ensures order entry is accurate and timely, including maintenance of all reports, chart forms, instructions in patient charts. Process orders for tests, procedures, and special requests accurately during downtime procedures.

  • Ensures accurate and timely completion of forms to expedite patient care. 
  • Maintains and updates pertinent patient information on computer systems, EMR, communication venues, and with appropriate departments in a timely manner. 
  • Organizes and incorporates multiple tasks and skills with a high level of accuracy and efficiency. 
  • Routinely checks and orders supplies, following up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable. 
  • Monitors electronic orders, processes orders (faxing, order entry), expedites STAT orders and notifies nurse.
  • Answers all incoming phone calls.
  • Greets All Patient Visitors.
  • Directs ancillary staff that arrives on the unit for patient pick up. 
  • “Go-To” Resource for all physicians, NP’s, PAs and RN’s. 
  • Complete Census sheet each night at Midnight 
  • Tailors communication style to meet the needs of the population served (adult through geriatric patient). 
  • Answers the telephone/call light promptly and courteously, relaying messages in a timely manner to the appropriate caregiver. 
  • Helps coordinate unit activities during an emergency situation and follows protocol. 
  • Cooperates with other members of the patient care team. Consistently communicates and collaborates with the patient care team for patient needs, location, and any issues, prioritizing the needs. • Notifies nurses when physicians are making rounds on the unit. 
  • Ensures appropriate follow-up and resolution of the computer equipment used for clinical documentation. 
  • Ensures appropriate follow-up and resolution of issues and care. 
  • Has a thorough understanding of the challenges of their fellow clinicians in using EMR, is proficient in navigating EMR, is able to assist clinicians that are unfamiliar with the system, and will ensure compliance with the usage of the system.
  • Has the ability to use advanced features of EMR and OnBase which are beyond the abilities of “normal” users.
  • Is designated to provide ongoing first-line support for workflow education/review, and trouble-shooting, to fellow clinicians even during non-activation times Hoag Hospital Confidential - Page 2 4/20/2020 
  • Considered a Leader and/or a Unit Facilitator that is responsible and owns keeping clinical staff updated on both workflow and system changes. 
  • Perform other duties as assigned.


Job Qualifications

Education, Training, and Experience 

  • Required: Previous hospital experience or documented course for Clerical Coordinators which includes knowledge of medical terminology. 
  • Preferred: High school graduate preferred. Recently employment as a Clerical Coordinator preferred. 


Skills or Other Qualifications 

  • Required: Demonstrates effective communication, interpersonal skills, knowledge of proper body mechanics, safety measures and infection control, ability to follow instructions.
  • Preferred: Knowledge of section-specific test information and instrumentation.


License and Certifications

  • Required: N/A 
  • Preferred: N/A

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Geriatric, Clerical, Medical, Patient Care, Instrumentation, Healthcare, Administrative, Engineering

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