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Department:  Allied Health
Status:  Full Time
Shift:  1st

Primary Duties and Responsibilities


The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record.  Compiles and prepares charts.  Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure.  As directed by medical staff orders patient tests to be performed as needed during patient stay.


The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process.  Maintains a working knowledge of departmental policies and procedures including the use of specialized instrumentation, Quality Control requirements and preventative maintenance. Acts as Hoag Ambassador to patients, visitors, staff, physicians, vendors and the community. Local travel may be required. Performs other duties as assigned.


Education and Experience

High School Graduate or equivalent education and experience required

Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required


Clerical experience to include filing, calculator, and telephone skills required

Typing skills of minimum 35 WPM required

Minimum two (2) years’ medical front office experience required


Working knowledge of medical terminology, anatomy required


Experience within an acute healthcare system environment preferred


Knowledge of healthcare database systems preferred


Understanding of insurance procedures preferred


Bachelor’s degree in healthcare-related field preferred

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Clinic, Medical, Administrative Assistant, Medical Office Assistant, Clerical, Healthcare, Administrative

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