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Department:  Business Services
Status:  Full Time
Shift:  1st

The Physician Services Specialist positions work in collaboration with multiple stakeholders to facilitate a high-touch, white-glove physician/provider experience across Medical Groups and IPA. In a corporate work-environment, the Specialists exude positivity, focus, problem-solving skills, and resilience to exceed the expectations of internal and external physician/providers, customers and colleagues. Physician Services Specialists respond to all physician/provider inquiries delivering top-caliber concierge service through multiple communication channels. This role is central to ensure a uniquely Hoag experience and a physician/provider experience that is unparalleled in healthcare. Physician Services Specialists maintain a continual learning mindset empowered to self-correct and influence process improvement, technology improvement, and our physician/provider experience.


Sr. Physician Services Specialist

In addition to the Physician Services Specialist requirements, the Sr. Physician Services Specialist is a mentor on the team that leads aspects of internal training functions, is a subject matter expert in a variety of knowledge sets, and efficiently manages service recovery functions, is a life-long learner, and is a champion change agent for physician/provider experience and process improvement activities.



  • Directly supports the strategic, employment, and organizational needs of physicians/providers across Hoag Clinic.
  • Develops Hoag Clinic and Medical Group policies and process in cooperation with leadership and in support of state, federal and local laws
  • Works with medical groups and legal counsel regarding employment agreement language and interpretation
  • Supports legal process for deposition subpoenas and lawsuits presented to physicians or medical groups; coordinates deposition dates with legal counsel
  • Confirms accuracy of physician/provider pay and benefits through audits and other means. Ensures proper physician agreements or other required documentation in place for payments.
  • Reviews and process Leaves of Absence requests and Workers’ Compensation claims; works with medical group or appropriate leadership regarding accommodation requests.
  • Ensures required training is assigned and completed as required
  • Stays abreast of changing laws and policies in relation to HR functions and physician employment and communicates changes affecting department, medical groups and Clinic
  • Focuses on process improvement to create efficiencies and reduce liability; develops forms and documents to support processes
  • Performs other duties and projects as assigned



Education, Training and Experience




Sr. Physician Services Specialist  - Bachelor’s Degree in Business or Healthcare Administration, Human Resources, Organizational Development or related field, or equivalent work experience. A minimum of 5 years of experience in Human Resources; Experience managing complex and cross functional initiatives, processes, or projects.


Skills or Other Qualifications




Physician Services Specialist

  • Passionate, excited and exudes positivity; a strong desire to simply and innovate healthcare
  • Experience in providing top-notch, white-glove customer service
  • Excellent organizational skills, including the ability to multi-task, handle several projects.
  • Superior verbal and written communication skills, including ability to communicate effectively across all levels of the organization.
  • Ability to maintain composure and compassion while addressing a high volume of competing tasks
  • Comfortable with ambiguity and open to collaborative environments
  • Strong moral compass and commitment to Hoag’s values
  • Motivated to learn, continually improve and operate to ones’ fullest potential


Sr. Physician Services Specialist

  • Experience managing broad human resources related issues
  • Simultaneously, prioritize competing efforts and delegate duties
  • Skills to multi-task and manage competing priorities can triage appropriately and can apply critical thinking to solve problems
  • Tech savvy and possess a capability to quickly learn new applications
  • Demonstrated ability to facilitate meetings and deliver presentations
  • Proven project management skills



  • Experienced with ADP, Paylocity, Workday payroll systems
  • Applicant Tracking Systems (ATS) experience
  • Microsoft Office Suite: Visio and Publisher


License and Certifications

Required: N/A

Preferred: Human Resources certification

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Medical, Physician, Payroll, Project Manager, HR, Healthcare, Finance, Technology, Human Resources

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