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Department:  Business Services
Status:  Full Time
Shift:  1st

Primary Duties and Responsibilities

The Financial Assistance Specialist provides patient education on insurance benefits, payment options, financial assistance and other state offered programs. This role meets with patients and families to obtain deposits and payments, answer questions, and assist with the financial assistance process. Also reviews payment options and the collection of outstanding payment. Contacts insurance carriers to determine eligibility and amount owed. Educates and screens patients for County, State or Hospital Financial Assistance verification. Reviews Financial Assistance application and follow up with patients regarding incomplete documentation. Stays current on Medi-cal, Medicare, MSN, Covered California, COBRA, limited benefit plans, Worker’s Compensation and Financial Assistance. Meets productivity standards and escalates concerns and questions to supervisor. May cover for Admissions Representative, CPS Scheduling Specialist, or Self-Pay Collector as needed. Performs other duties as assigned. 


Education and Experience

  • High school diploma or equivalent required.
  • One year of experience as an Admitting Representative, CPS Scheduling Specialist or Self-Pay Collector with Hoag or similar experience in the healthcare industry required.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Service Manager, Financial, Medicare, Customer Service, Finance, Healthcare

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