Accounting Coordinator - Accounting

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Date: Apr 30, 2019

Location: Costa Mesa, CA, US

Company: Hoag Memorial Hospital Presbyterian

Job Description:

Job Summary:


  • The Accounts Receivable Coordinator (ARC) is responsible for processing all incoming payments, managing all member collection activities as well as preparing and maintaining all reporting data to ensure financial reports related to collections, outstanding balances, and estimated future collections are up-to-date and accurate. The ARC interfaces with all members in a polite and professional manner to maximize collections without sacrificing member satisfaction; provide best-in-class customer service at all times.


Job Essential Responsibilities:


  • Process all Incoming Payments o Receive all incoming payments on a daily basis, process, and post to each member’s account in Sage.
  • Research and address any payment discrepancies without involving the member unnecessarily.
  • Work closely with the Medical Billing Department to ensure all payments are posted to eCW and the systems are reconciled ahead of month-end.
  • Work with staff at each location to ensure all in-practice payments are reconciled and posted in a timely manner.
  • Make daily deposits for each location.
  • Manage all Member Collection Activities
  • Prepare invoices for members that pay by check, or as requested, at least 15 days prior to the due date.
  • Review and manage all Accounts Receivable reports on a daily basis.
  • Reach out to members with past due balances or expired/declined credit cards to collect payment in a friendly and professional manner.
  • Continue following up with members as needed to ensure resolution.
  • Research, verify and confirm that all A/R balances are accurate as of the end of the day. o Verify all members are being charged accurately for memberships based on prior year activity and member additions/disenrolls.
  • Reconcile Sage ERP, Sage CRM, and eClinicalWorks member lists and billing schedules as needed.
  • Prepare and Maintain Reporting Data
  • Maintain customer files in Sage CRM including contact information, payment terms, renewal dates, etc.
  • Provide accurate and concise weekly reporting as to collections for the past week, future collection projections for all departments, and other data as requested.
  • Make recommendations to for system and/or policy changes to improve billing and collections processes.


Education and Experience Required and Preferred:


  • Strong, proven customer service experience dealing with demanding clientele; collection experience in high-service establishment preferred.
  • 5 years of experience healthcare, customer support, or related field; accounts receivable experience preferred
  • Bachelor’s Degree in Finance, Accounting or Business preferred.


Skills and Qualifications:


  • Excellent customer relations skills specifically over the telephone.
  • In-depth knowledge of customer retention strategies, business principles, and management principles.
  • Effective communication skills (oral and written); excellent phone etiquette and ability to maintain strict HIPAA compliance
  • Demonstrated ability to handle multiple assignments and to collaborate effectively across an organization; excellent organizational skills
  • Proven attention to detail with maximum accuracy; strong analytical skills.
  • Strong Microsoft Office skills (including Outlook, Word & Excel); Sage CRM and Sage 300 ERP experience is a plus
  • Ability to maintain a professional demeanor at all times and to exercise good judgment in addressing issues
  • Ability to work within strict deadlines.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Accounting, Medical, Accounts Receivable, ERP, Finance, Healthcare, Research, Technology

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