omo.md is a next-gen practice management startup dedicated to helping independent physicians catalyze their medical practices like never before.
Motivated by the Japanese philosophy of Omotenashi—where customer service goes far beyond expectation—omo.md’s mission is to provide the highest-quality, lowest-cost solutions for independent physician practices in four service dimensions: money, people, technology and well-being.
It’s no secret that today’s independent health care professionals juggle an impressive range of time- consuming priorities. To offer relief, we deliver advanced solutions that increase revenue, reduce expenses, and improve both the patient and staff experience.
We are redefining physician enablement by joining cutting-edge digitization, strategic enterprise resources, and cost-saving support networks under a unified and innovative solution that makes the highest-quality of patient care easier to uphold—all while bringing respite to the demanding work-life- balance of medical professionals.
We are looking for an Account Manager to bring their expertise to this groundbreaking start-up and help put the power of massive healthcare organizations into the deserving hands of independent practitioners. You fit this position if you love the independent practice of medicine, form natural rapports with support-seeking organizations, approach problems proactively, and are eager to help physicians and their staff succeed through the progressive future of healthcare.
Responsibilities
Manage day-to-day interactions between omo and our invaluable medical practice members
Cultivate lasting client relationships through close, caring, communication and outstanding in- person service
Regularly meet members in the field, putting their convenience at the forefront and bringing the incredible benefits of omo to life through consultative meetings, leading product implementations, and developing change management support for the practice as appropriate
Keep members ecstatic with our services by ensuring they always receive the best level of care
Analyze emerging opportunities to reduce member spending, increase their practice efficiency, and make their lives easier
Discuss solutions with members that strengthen their practices to recommend the most suitable omo products and services at the optimal times
Promptly respond to member requests and concerns the moment they arise
Study ongoing relationships between our partnered vendors and practices to ensure members always receive the greatest discounts/value possible
Negotiates and manages contracts for product lines/services as assigned. Constantly looking for optimal partnerships and service/cost for end-users
Translates needs, issues, and ideas into effective strategies and action plans
Researches key business issues and directs the collecting and analyzing of quantitative and qualitative data
Synthesizes analysis and identifies key findings
Communicates results/recommendations to members and internal teams
Other duties as assigned
Skills & Qualifications
Bachelor’s degree in business, healthcare, or equivalent experience
Minimum 2 years of experience in direct management, account management, sales, business development, or implementation management
Bachelor's degree required, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required
Expertise in group purchasing organization models, language, and the roles they play in physician practices
Extensive experience with account management in a healthcare environment
Firm believer in the independent practice of medicine
Genuine people-person dedicated to the success of the physicians they support
Excellent at empowering cooperative systems beyond basic business requirements
Persistent builder of meaningful client relationships with superb interpersonal and communication skills
Strong multitasker that’s confident in a fast-paced start-up environment
Comfortable embracing existing, and emerging, technology solutions
Strong in communicating in an organized and knowledgeable manner in written and verbal formats including developing lasting relationships, delivering clear requests for information, and communicating potential conflicts
Must be able to work in a highly collaborative environment
Must be able to travel to practice locations and/or new territory/regions
Documents and creates implementation plans
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
Job Segment: Management Consulting, Patient Care, Consulting, Change Management, Manager, Management, Healthcare, Technology
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