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Department:  Management
Status:  Temporary
Shift:  1st

Job Summary:

Under the general direction of the Guest Screening Manager, the Guest Screening Supervisor is responsible for managing the staff that provides guest screening services. The Guest Screening Supervisor is responsible for overall day to day operational oversight, planning, coordination, and management of all screening activities. The primary focus of the position includes day to day operations, communication, ensuring staff provide high quality, cost effective care and patient focused services to guests/visitors.  Uses strong verbal and written communication skills, conflict resolution, problem-solving and decision-making on a daily basis to ensure quality operations.


The Guest Screening Supervisor will be provided personal protective equipment to wear for the duration each shift and be trained in proper sanitizing and safety procedures.


Essential Functions

  • Maintain a positive attitude and focus to inspire, coach and develop team.
  • Oversees daily operations and hold staff accountable to following workflows. 
  • Serve as a functional / subject matter expert of the operation.
  • Balance day-to-day operational demands of staff, guests/visitors, and other stakeholders.
  • Demonstrates commitment to quality which includes interacting with staff and guests/visitors.
  • Be an escalation point for resolving any issues in a positive, compassionate manner.  Escalate issues to Manager as needed.
  • Responsible for supervision of personnel, including preparing work schedules and maintaining appropriate staffing.
  • Under the direction of the Manager, participates in the hiring and firing of employees.
  • Coordinates the completion of orientation and competency validation for employees.
  • Participates and/or lead staff meetings and other meetings and committees as required.
  • Maintains appropriate inventories of supplies.
  • Coordinates resources (payroll and non-payroll) appropriately to effectively operate within the established budget.
  • Prepares report/data collection, as assigned, within the established time frame.
  • Addresses staff performance through recognition, coaching, counseling and disciplinary actions in a timely manner and implements an action plan and follow-up as needed.
  • Ensures that regulatory staff requirements and/or licenses and CPR are current and documented.
  • Meets department standards for productivity and escalates issues to Manager if not achieving productivity.
  • Implements and maintains patient experience and quality standards to meet guests/visitors and internal client’s expectations in accordance with the Own It philosophy.
  • Evaluates personnel in the time frame set by Human Resources.
  • Implement and maintain new policy, procedures and processes as directed by Manager.
  • Participate in data collection.
  • Flexible with work schedule, including weekends and holidays.


Job Qualifications: 


Education, Training and Experience

  • Required: 
    • 1 to 3 years of overseeing clinic operation or managerial experience
    • 2 years’ experience in an Ambulatory Care Leadership position
    • High school diploma or equivalent
  • Preferred: 
    • Associates Degree in related field or licensed candidate preferred (MA, LVN, RN)


Skills or Other Qualifications

  • Required:  
    • Formal training in medical terminology. 
    • Proficiency in word processing and spreadsheet programs.  
    • Current knowledge of computer hardware and software functions and interactions.
    • Effective communication with all guests.


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