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Department:  Allied Health
Status:  Full Time
Shift:  1st

Primary Duties and Responsibilities

The Medical Assistant (MA) is responsible for tasks that ensure smooth patient access and flow. Responsibilities include recording patient information such as vital signs, weight and changes in medical history, preparing items necessary for the visit like consents and special equipment, and assisting the provider during the examinations. Cleans and prepares exam rooms and sterilizes instruments per protocol, prepares and administers medications for patients as directed by the physician and completes prescription refills. Follows standardized procedures for giving injections to patients. Keeps the office running smoothly by answering phones, greeting patients, updating medical charts and records, handles pre-authorization process, matches patients’ insurance information with correct provider for the services needed, and orders laboratory services. The Medical Assistant provides updates to the staff and patients on timing and status for all the above tasks and ensures even patient flow and continuous communication within Hoag and referring physician offices. Protects patient confidentiality and follows procedures for handling confidential information. Performs other duties as assigned.


Additionally, the lead coaches and directs activities of Back Office Assistants to ensure smooth operations.  Counsels and/or assists with progressive disciplinary process as needed and coaches to correct deficiencies/improve performance. Coordinates/participates in the interview and selection process of new Back Office Assistant team members. Verifies daily/weekly/monthly logs. Responsible for monitoring patient flow. Performs other duties as assigned.


Education and Experience


High school graduate or equivalent; Graduate of Medical Assistant program or equivalent work experience

Three plus years in healthcare-related field and minimum of Three years previous experience within an acute healthcare system environment

Intermediate keyboarding skills and knowledge of Microsoft Office Suite, including Outlook, Word and Excel

Knowledge of medical terminology


Associate or Bachelors’ degree in healthcare-related field

Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’

Qualified bilingual or multilingual candidates


Certifications Required

Medical Assistant Certification


Certifications Preferred

Current BLS Certification

CPR certification required or willing to obtain within 30 days of hire

Current Limited Phlebotomy Certification



Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Medical, Medical Technologist, Medical Assistant, EMR, Lab Assistant, Healthcare, Science

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